where we ship from
All orders are shipped from our Seattle, Washington, U.S.A. headquarters.
when we ship
We ship orders Monday through Friday, excluding some holidays. All orders currently ship within 1 - 3 business days. If you need an order right away firstname.lastname@example.org and we'll see what we can do.
how we ship
We ship most U.S. and International orders via USPS (United States Parcel Service) and UPS (United Parcel Service).
Shipping Rates & Options
Note: you can calculate your shipping options and rates on the basket page or when you checkout — below is a general guideline.
Live in the Seattle area just like us? We offer a free showroom pick-up option! No code needed; just choose that option at checkout.
USPS (United States Postal Service) First Class Mail ($4)
An option for masks or smaller bag orders. 3-14 business day delivery.
USPS International First Class Mail is $14. 12-17 business day delivery and limited tracking.
UPS ground ($10)
Shipments take between 1-3 business days to arrive depending on where the package is going. This UPS Transit Map will show you exactly how long it will take to receive your UPS Ground package. Note that UPS does not deliver on weekends and some holidays. For U.S. orders of $30 or less, UPS Ground shipping is $9.
UPS 3 Day Select ($20 and up)
Guaranteed three business day delivery. For example, if we ship your 3 Day Select order on Tuesday, you will receive it on Friday.
UPS 2nd Day Air ($22 and up)
Guaranteed two business day delivery. For example, if we ship your 2nd Day Air order on Tuesday, you will receive it on Thursday. UPS 2nd Day Air to Alaska and Hawaii is $42 and up.
UPS Next Day Air ($40 and up)
Guaranteed one business day delivery. Examples: If we ship your Next Day Air order on Tuesday, you will receive it Wednesday. If we ship your Next Day Air order on Friday, you will receive it on Monday. UPS Next Day Air to Alaska and Hawaii is $60 and up.
UPS International Expedited Flat Rate to Canada is $30
Customers are responsible for payment of duties and taxes. These can be paid upon delivery, though a $10 brokerage fee may be assessed unless prior arrangements for the payment of duties and taxes are made. This can be done by calling 1-800-PICKUPS once you receive your tracking notification (Canada only).
UPS International Expedited ($30-$65 and up)
3-10 business day delivery. Flat Rate International Shipping: UK/EU/Japan/Singapore - $45, Australia - $65. Note: Outside of the United States, tariffs, duties, and taxes are the responsibility of the customer and are usually paid at time of delivery. According to the reports we receive from customers, inconsistency is the rule. In the U.K. and Germany, for example, taxes and tariffs are assessed on some shipments and not on others. Please contact your local postal service or customs office for more information. Note: We cannot understate or otherwise misrepresent the value of merchandise on customs forms.
USPS First Class or Priority Mail ($5 and up)
Available to Alaska, Hawaii and outlying U.S. territories serviced by USPS. Also available to the lower 48 states on orders $49 or under. Orders shipped Priority Mail typically take between 4-8 days to arrive; orders shipped via USPS First Class Mail typically take 3-14 days to arrive.
Other shipping options - UPS Next Day Air Early A.M., Next Day Air Saturday Delivery - may be available. If you have any questions, feel free to email@example.com or call us at
Yes! Smaller orders can be shipped via USPS International First Class Mail. Otherwise, we ship all international orders via UPS. Note: all brokerage fees, taxes and duties are the responsibility of the customer.
More questions? Visit our F.A.Q. or feel free to firstname.lastname@example.org