Customer Service

Talk with us! We love to talk bags and we love to be of service. We’re here 6:30am until 3:00pm Pacific Time, Monday - Friday.

800-729-9607 (Toll-Free US and Canada) OR 206-652-4123 (International)

Live Chat with us by clicking the icon in the lower left corner.

Note: if you click there and you’re taken to an email form, we’re either really busy at the factory or it’s not during business hours so live chat isn’t on. We pride ourselves on prompt email responses: expect to hear back from us same day or the next business day. 

Seattle Factory

Our Seattle Factory Showroom is temporarily closed while we use its former space to expand our production floor (more sewing machines and more crew!)